If no update is listed on the web page, download QuickPlay version 3. Depending on the hardware configuration, the QuickPlay softpaq may install as DVD Play, and cannot access or display images from an internal webcam. You can search on the web for a third party webcam or media player that is designed for the changed OS.
Download and install the Vista QuickPlay softpaq from the web For computers that are currently running Windows Vista, you may download and install the Vista QuickPlay softpaq from the web by following the directions below.
Before you upgrade to the Vista QuickPlay softpaq, you should ensure that you have a stable version of QuickPlay installed. When prompted, select the Download drivers and software option, enter the product number , and then press enter to start the search.
When prompted, select the Microsoft Windows Vista operating system option to open the software and drivers web page. Click Download only , and when prompted, save the file to a convenient location; such as your desktop. Double-click the downloaded file to launch the installer. Read the End user License Agreement , and select Next to begin the installation. After the installation is complete, press the QuickPlay icon on the display, or press the QuickPlay button above the keyboard on selected models to open the QuickPlay application.
See Resolve issues by updating to latest version for more information on updating QuickPlay. If you created your own recovery discs, you can use them to reinstall the original program. Close all applications and connect the PC to the AC power adapter. Click Start , enter recovery manager in the search field and select HP Recovery Manager in the listing. Click Next to get to the Select a program to reinstall window.
After the installation is complete, press the QuickPlay icon on the display, or press the QuickPlay button above the keyboard to open the QuickPlay application. Resolve issues by updating to latest version If you experience playback errors, such as video or sound problems, you may need to update your software. For QuickPlay, use the update function in the QuickPlay application by following the steps below.
Click Start , type quickplay in the search field, and then select QuickPlay from the list. In QuickPlay, double-click the Update icon. The Updates and Enhancements window opens. Select Download now! Now that you have downloaded and installed the updates, your computer has the latest version of QuickPlay available. Try using QuickPlay again to confirm that your playback issues have been resolved. Upgrade path You can upgrade to a known good version of QuickPlay 3.
When the program is installed, you can install any updates from the Cyberlink QuickPlay web site using the Help option inside the application.
Troubleshooting known issues There are several known issues regarding QuickPlay that have been identified. The following documents detail specific QuickPlay issues that you may encounter. Select a location.
Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting?
Just ask. Your system will automatically shut down after the update is complete. If you need to reinstall your operating system and QuickPlay, you must repartition your hard drive to install QuickPlay. If you do not need to reinstall your operating system, you do not need to repartition your hard drive to reinstall QuickPlay. If you have to reinstall your Windows operating system, be sure to reserve MB of free space during Windows installation.
To repartition your hard drive:. Insert the Windows installation CD and follow the on-screen instructions. The Windows partition size is the maximum size listed minus MB. Continue with the instructions on the screen to complete the installation of Windows on the first partition. QuickPlay requires a MB partition. The CD automatically runs the installation application. Follow the instructions on the screen to reinstall QuickPlay.
QuickPlay installation will stop if any of the following conditions occur: there is insufficient hard drive space or you are attempting to install QuickPlay on an unsupported notebook.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Examples: "DeskJet paper jam", "EliteBook G3 bios update" Need help finding your product name or product number?
Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting?
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